Customer Support

A comprehensive guide to ordering, payment, shipping, and after-sales service.

How to Order

From inquiry to delivery in six simple steps

Send Inquiry — Contact us via our inquiry form or email with your product requirements, quantities, and customization needs.

Receive Quotation — We provide a detailed quote within 48 hours, including unit price, MOQ, lead time, and shipping options.

Confirmation & Sampling — OEM/ODM orders include a sample for your approval; standard orders proceed directly to confirmation.

Place Order — Confirm order details, sign the Proforma Invoice (PI), and arrange the deposit payment.

Production & QC — We implement strict quality control at every stage, with timely production updates and inspection reports.

Balance Payment & Shipping — After QC approval, arrange the balance payment. We handle global shipping and provide tracking information.

Flexible and secure payment options

Reliable global logistics, delivered to your door

We stand behind every product we deliver

Quick answers to common partner questions

Standard products typically start from 50 pieces. Custom OEM/ODM projects start from 100-500 pieces depending on complexity.

Yes. We support sample-first ordering. Standard product samples take 7-10 days; custom samples take 2-4 weeks.

Yes, we provide complete customs documentation including commercial invoices, packing lists, and certificates of origin.

All shipments are insured. In case of damage, we arrange replacement or refund within 48 hours.

We have established logistics channels to major markets worldwide, shipping to 30+ countries.

We have a comprehensive recall process in place. If an issue is identified, we notify customers immediately and assist with resolution.

We're always looking for new partners. Let's explore how we can support your outdoor gear needs.